After a
financial exchange with QuickBooks, the activity log contains the message:
Receipt # "xxx" created on
"date" has an unbalanced payment. Receipt "xxx" is skipped
from processing.
Reasons:
1. Using line item discounts that create decimal quantities on
sales receipts
2. Having decimal quantities on line items in conjunction with
Global Discounts on sales receipts
3. A remote store is selling items that don't have a quantity,
creating negative quantity amounts
Resolution:
Versions 12, 2013(v11) and 10:
For pre
existing transactions causing this issue, please follow these steps:
1. Locate
and flag the reversing receipt based on the receipt number in the error as
having been sent to QuickBooks Desktop:
a. Choose
Point of Sale > Sales History.
b. Locate
and select the receipt that is causing the error.
c. Click I
Want To at the top of the listing and choose Show Financial Detail.
d. Select
Mark this document as successfully sent and click OK.
2. Create a journal entry in QuickBooks Desktop
using the appropriate accounts and amounts to represent the receipt that was
causing the error.
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