Unit of Measure in Point of Sale – An Overview



There are two levels of the unit of measure for items in Point of Sale.




Single Unit of Measure (Basic)


A unit of measure can be added to item records and can then be used to filter and sort your item list and reports.

For example, a candy store might define units of measure of "ounces" and "lbs" and then assign one of those units to each of their candy items.

Define the allowed units on the Inventory page of company preferences.

Multiple Units of Measure (Pro)


Using multiple units of measure allow you to purchase and sell items by different units. For example, when you purchase an item by the case but sell it by the bottle, or buy in bulk but sell by the pound.

Select the I Want to set up multiple units of measure… checkbox on the Inventory page in company preferences to enable this feature. Then, on the item record, you can define a base unit of measure and up to three alternate units that you buy or sell by (such as case, six-pack, can, 100 lb bag, one pound, etc.). Each unit of measure can have a different UPC code, alternate lookup value, and sales price, allowing you to list any of the units of measure on documents. You can also specify your default purchase and sell-by units.

If the multiple units of measure feature is turned off, you still retain the single unit of measurement capability.

More Information on Unit of Measure:


This unit of measure feature is enabled in company preferences and allows purchasing and selling an item in up to four different units of measure (sizes, or pack quantities).

Examples:

You buy bottled water by the case and sell by single bottles or cases.
You buy animal feed by 50 lb. bags and sell it in 5, 10, and 25 lb. bags.
You buy fabric by the yard, and sell by the yard and foot.

With multiple units of measure enabled:


You can define multiple units for inventory, non-inventory, and service items.
Unit of measure fields and options are added to the item form and other documents and lists.
Each unit of measure can have unique UPC, alternate lookup, and prices associated with it.

You define a base unit and default order-by and sell-by units. QuickBooks Point of Sale will automatically suggest these defaults when purchasing and selling the item.

Your base unit is used for most inventory values (average cost, quantities, reorder point, etc.) and on reports, though these values are calculated and displayed for alternate units as well.

You can choose in company preferences to add the transaction unit to the quantity field on printed documents.

If importing item information, you can import the unique information for each of your units.



List Index Out of Bounds (4) when trying to print a receipt in POS



When trying to print a receipt to the Star TSP 600 printer, the following message is returned:
 
List index out of bounds (4).
 
Reason:
 
The printer drivers may be damaged.

Detailed Instructions
 
Resolution (Version 10 and above):

 To resolve this issue:
 
  1. Navigate to Control Panel.

  2. In the View by drop-down, select Small icons.

  3. Click Devices and Printers.

  4. Right-click any printer with Star in its name and choose Remove device. Click Yes.

  5. Click Print server properties.

  6. Click the Drivers tab, highlight any driver listed with Star in its name and click Remove.

  7. Click OK.

  8. Restart the computer and open Point of Sale.

  9. Choose File > Hardware Setup Wizard. 


Get QuickBooks point of sale support here. Call us to get help with point of sale.



 
 

System Requirements for Point of Sale



QB POS Versions 11 and 12 


Minimum Configurations:

At least 4 GB of RAM (6-8 GB recommended) for a single workstation installation
1 GB of disk space (additional space required for data files)
Single user: 2.0 GHz processor (2.8 GHz recommended). Multiple users: 2.8 GHz processor (3.5 GHz recommended)
Optimized for 1024x768 screen resolution
Operating Systems (North American versions of Windows only):
Windows 10 (version 12 only)
Windows 8 (see below for QuickBooks Point of Sale 2013 policy regarding Windows 8.1*)
Windows 7
Windows Server 2008 (SP1 or later strongly recommended)
Windows Server 2003

Data import/export and Microsoft Office Integration requires full versions of the following:
Microsoft Excel 2000, 2002, 2003, 2007, 2010 or 2013
Microsoft Word 2000, 2002, 2003, 2007, 2010 or 2013

Multi-user Recommendations:

Multi-core processor and 8 GB of RAM are recommended for better performance on the Point of Sale server workstation.

In a Point of sale multi-user configuration, each workstation concurrently running Point of Sale must have a separately purchased user license and every copy of Point of Sale must be the same version and level.

Version 10

Minimum Configurations:

At least 4 GB of RAM (6-8 recommended) for a single workstation installation
1 GB of disk space (additional space required for data files)
Single user: 2.0 GHz processor (2.8 GHz recommended). Multiple users: 2.8 GHz processor (3.5 GHz recommended)
Optimized for 1024x768 screen resolution
Operating Systems (North American versions of Windows only):
Windows Server 2003
Windows Server 2008
Windows 7
Data import/export and Microsoft Office Integration requires full versions of the following:
Microsoft Excel 2000, 2002, 2003, 2007 or 2010
Microsoft Word 2000, 2002, 2003, 2007 or 2010

Multi-user Recommendations:

Multi-core processor and 8 GB of RAM are recommended for better performance on the Point of Sale server workstation.

In a multi-user configuration, each workstation concurrently running Point of Sale must have a separately purchased user license and every copy of Point of Sale must be the same version and level.

Versions 7, 8, and 9 - (No longer supported versions) 


Socket Error 10049 in POS while processing credit card payment



When attempting to process a credit card, the following message is returned:

Socket Error 10049.

Reason:
A program update has been improperly applied or your internet connection may not be working properly.

Resolution:

Version 9 and newer

To resolve this issue, ensure that your Internet connection is working. Open any browser and access any website. If your Internet connection is working but you have recently downloaded an update to the program, continue with the following steps:

Choose Help > Software Updates > Check For Updates.

Follow the prompts on the installation screens.
Close Point of Sale and then reopen it.
Process the credit card.


INV BATCH SEQ Error or You are encountering a credit card processing error in POS



When attempting to process a credit card transaction or settling credit card transactions, you see one of the following messages:

INV BATCH SEQ

You are encountering a credit card processing error, if you continue you may lose transactions

Reasons:

You may receive INV BATCH SEQ or Invalid Batch Sequence because:

Point of sale is not on an up to date release.
Processing credit cards in multiple company files using the same merchant account number.
There is a problem with the credit card batch.
Batch was settled at a client workstation rather than at the server.
POS software was installed.

Resolution:

Update your program to the most current release and if you are using multiple locations or data files, be sure you are using multiple merchant account numbers.


Receipt #"X" created on "Date" has an unbalanced payment...is skipped from processing while doing financial exchange in POS (updating QuickBooks)



After a financial exchange with QuickBooks, the activity log contains the message:

Receipt # "xxx" created on "date" has an unbalanced payment. Receipt "xxx" is skipped from processing.

Reasons:


1. Using line item discounts that create decimal quantities on sales receipts

2. Having decimal quantities on line items in conjunction with Global Discounts on sales receipts

3. A remote store is selling items that don't have a quantity, creating negative quantity amounts


Resolution:

Versions 12, 2013(v11) and 10:

For pre existing transactions causing this issue, please follow these steps:
           
1. Locate and flag the reversing receipt based on the receipt number in the error as having been sent to QuickBooks Desktop:

a. Choose Point of Sale > Sales History.
b. Locate and select the receipt that is causing the error.
c. Click I Want To at the top of the listing and choose Show Financial Detail.
d. Select Mark this document as successfully sent and click OK.

2. Create a journal entry in QuickBooks Desktop using the appropriate accounts and amounts to represent the receipt that was causing the error.