When you try to use Shipping Manager you receive this error:
The Shipping Manager database is newer than the Shipping Manager on this PC
A few different things can cause this error:
You are trying to use Shipping Manager from a Point of Sale (POS) client workstation.
You have a damaged Shipping Manager database.
When you installed QuickBooks Desktop, the installation did not find the most current Shipping Manager database.
Intuit recommends 2 solutions for this issue, depending on your situation:
Use Solution 1 only if you are using Shipping Manager with POS.
Use Solution 2 if you are using Shipping Manager with QuickBooks Desktop.
Important: Either of these solutions removes your shipping history. You will need to re-enter your shipping account information after implementing the solution.
Exit both Point of Sale and QuickBooks Desktop.
Rename the 2 Shipping Manager folders:
One at a time,
Navigate to following location:
C:\Program Files (x86)\Common Files\Intuit\ShippingManager
C:\Users\[WindowsUserName]\AppData\Roaming\Intuit\ShippingManager
Right-click the folder name, select Rename, and add OLD to the end of the name (...ShippingManagerOLD).
Repair the installation of POS.
Restart your computer.
Open POS.
Choose Point of Sale and select QuickBooks Shipping Manager.
Select UPS Shipping Options, then select Settings and re-enter your shipping account information.
Shipping Manager should now work.
If you continue to receive the error, perform the following steps:
Uninstall POS.
Rename the entitlement client folder.
Reinstall POS.
Install the latest updates.
Open POS.
Under Company Preferences, click to clear the Shipping Manager option.
Reselect the Shipping Manager option.
Open Shipping Manager settings and reenter your account information. Shipping Manager should now work as intended.
Close QuickBooks.
Rename the 2 Shipping Manager folders:
One at a time,
Navigate to following location:
C:\Program Files (x86)\Common Files\Intuit\ShippingManager
C:\Users\[WindowsUserName]\AppData\Roaming\Intuit\ShippingManager
Right-click the folder name, choose Rename, and add OLD to the end of the name (...ShippingManagerOLD).
Run a repair of QuickBooks.
Open QuickBooks.
Select File, select Shipping, select FedEx Shipping options or UPS Shipping options, then select Settings...
Re enter your shipping account information. Shipping Manager should now work as intended.
The Shipping Manager database is newer than the Shipping Manager on this PC
Reasons:
A few different things can cause this error:
You are trying to use Shipping Manager from a Point of Sale (POS) client workstation.
You have a damaged Shipping Manager database.
When you installed QuickBooks Desktop, the installation did not find the most current Shipping Manager database.
Resolution:
Intuit recommends 2 solutions for this issue, depending on your situation:
Use Solution 1 only if you are using Shipping Manager with POS.
Use Solution 2 if you are using Shipping Manager with QuickBooks Desktop.
Important: Either of these solutions removes your shipping history. You will need to re-enter your shipping account information after implementing the solution.
Solution 1: Shipping Manager and POS
Exit both Point of Sale and QuickBooks Desktop.
Rename the 2 Shipping Manager folders:
One at a time,
Navigate to following location:
C:\Program Files (x86)\Common Files\Intuit\ShippingManager
C:\Users\[WindowsUserName]\AppData\Roaming\Intuit\ShippingManager
Right-click the folder name, select Rename, and add OLD to the end of the name (...ShippingManagerOLD).
Repair the installation of POS.
Restart your computer.
Open POS.
Choose Point of Sale and select QuickBooks Shipping Manager.
Select UPS Shipping Options, then select Settings and re-enter your shipping account information.
Shipping Manager should now work.
If you continue to receive the error, perform the following steps:
Uninstall POS.
Rename the entitlement client folder.
Reinstall POS.
Install the latest updates.
Open POS.
Under Company Preferences, click to clear the Shipping Manager option.
Reselect the Shipping Manager option.
Open Shipping Manager settings and reenter your account information. Shipping Manager should now work as intended.
Solution 2: Shipping Manager and QuickBooks Desktop
Close QuickBooks.
Rename the 2 Shipping Manager folders:
One at a time,
Navigate to following location:
C:\Program Files (x86)\Common Files\Intuit\ShippingManager
C:\Users\[WindowsUserName]\AppData\Roaming\Intuit\ShippingManager
Right-click the folder name, choose Rename, and add OLD to the end of the name (...ShippingManagerOLD).
Run a repair of QuickBooks.
Open QuickBooks.
Select File, select Shipping, select FedEx Shipping options or UPS Shipping options, then select Settings...
Re enter your shipping account information. Shipping Manager should now work as intended.
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